What Makes Us Different...

Common Consumer Complaints and How Extinterior Will Address Them:

1. Poor Communication

   • Complaint: Lack of updates, miscommunication, and difficulty reaching the contractor.

   • Solution: Extinterior ensures clear and consistent communication through regular updates, detailed project plans, and a dedicated point of contact for every client.

2. Delays and Missed Deadlines

   • Complaint: Projects take longer than promised, causing inconvenience.

   • Solution: Extinterior sets realistic timelines, maintains an efficient schedule, and addresses delays proactively with transparency.

3. Quality of Work

   • Complaint: Substandard craftsmanship or use of inferior materials.

   • Solution: Extinterior prioritizes high-quality materials, employs skilled professionals, and conducts rigorous quality checks to meet and exceed client expectations.

4. Cost Overruns

   • Complaint: Unexpected or hidden costs increase the project budget.

   • Solution: Extinterior provides detailed, upfront estimates with clear cost breakdowns and communicates any changes before proceeding.

5. Unprofessional Behavior

   • Complaint: Disrespectful attitudes, tardiness, or unsafe practices on-site.

   • Solution: Extinterior fosters professionalism by ensuring punctuality, respectful interactions, and adherence to strict safety protocols.

6. Inconsistent Crew

   • Complaint: Frequent changes in subcontractors leading to inconsistencies.

   • Solution: Extinterior maintains a stable, experienced team and avoids unnecessary crew changes to ensure seamless project execution.

7. Failure to Adhere to Contracts

   • Complaint: Ignoring agreed-upon terms or not securing permits.

   • Solution: Extinterior strictly follows contracts, obtains all necessary permits, and complies with local building codes to ensure peace of mind for clients.

8. Abandoning the Project

   • Complaint: Leaving the job incomplete or disappearing after payment.

   • Solution: Extinterior commits to completing every project as promised and remains accessible to clients throughout and after the project’s completion.

9. Cleanliness and Safety

   • Complaint: Leaving behind debris or creating unsafe environments.

   • Solution: Extinterior maintains a clean, safe workspace and conducts thorough cleanups upon project completion.

10. Warranty Issues

    • Complaint: Not honoring warranties or delays in resolving issues.

    • Solution: Extinterior stands behind its work with reliable warranties and promptly addresses any concerns after the project.

11. Lack of Transparency

    • Complaint: Vague contracts, unclear expenses, and missing documentation.

    • Solution: Extinterior provides clear contracts, detailed invoices, and all necessary documentation to build trust and confidence.

12. Overpromising and Underdelivering

    • Complaint: Failing to meet lofty promises.

    • Solution: Extinterior sets realistic expectations, delivers on commitments, and ensures client satisfaction by focusing on quality and reliability.